Privacy Policy

1. Introduction

Welcome to LlamaMakers ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Llamamakers.com, and use our custom web design, development, and hosting services.

2. Information We Collect

We collect information that you voluntarily provide to us when you fill out contact forms, schedule consultations, request website audits, or sign up for services. This includes:

• Contact Identity Data: Your name, email address, phone number, and physical mailing address.
• Business & Project Details: Brand names, existing website domains, budgets, timelines, design preferences, and project files.
• Billing Information: Credit card numbers, billing addresses, and payment details processed securely through our third-party merchant nodes.

3. Cookies & Automated Tracking Technologies

When you interact with our website, we automatically collect certain technical data using cookies, server logs, and web tags. This data includes your IP address, browser type, device information, operating system, and details about your browsing path.

We use automated tags like **Google Analytics 4 (GA4)** to monitor website performance, understand user flows, and optimize conversion metrics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly if cookies are disabled.

4. How We Use Your Information

We process your gathered information for legitimate business purposes, including:

• Fulfilling web design orders and delivering customized products.
• Scheduling calendar consultations and providing project status updates.
• Managing client portal accounts, invoices, and hosting subscriptions.
• Improving website performance and tracking conversion marketing metrics.
• Responding to customer support queries and system feedback.

5. SMS & Mobile Carrier Compliance (10DLC Disclosure)

We are strictly committed to securing your mobile privacy. **No mobile information or SMS opt-in consent data will be shared, sold, or rented to third parties, affiliates, or partners for marketing or promotional purposes.** All SMS opt-in consent and text messaging data gathered from our website is used strictly for transactional communications between LlamaMakers and the client regarding their specific project.

6. Data Sharing & Third-Party Service Providers

Except as explicitly stated in Section 5, we may share your data with trusted third-party services that perform functions on our behalf, such as:

• Payment gateways (e.g. Stripe) for secure invoice processing.
• CRM nodes (e.g. HubSpot) to store contact databases and manage communications.
• Managed cloud infrastructure hosting partners (e.g. Hostinger, AWS) to deliver server nodes.

These partners are legally bound to keep your data confidential and are prohibited from using your personal data for any purpose other than providing services to us.

7. GDPR & CCPA Rights (International & State Protections)

Depending on your location, you may have specific rights regarding your personal information under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). These rights include:

• The Right to Access: Request copies of the personal data we hold about you.
• The Right to Rectification: Request correction of inaccurate or incomplete information.
• The Right to Erasure (Forget Me): Request that we delete your personal data under certain conditions.
• The Right to Opt-Out: Object to our processing of your personal data or unsubscribe from promotional lists.

8. Data Security & Retention

We implement comprehensive technical and organizational security measures, including SSL encryption and restricted system privileges, to protect your personal data from unauthorized access or disclosure. We retain your personal data only as long as necessary to provide you with our services and fulfill legal, tax, or accounting requirements.

9. Children's Privacy

Our services are not intended for or directed to individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently gathered data from a child under 13, we will delete that information immediately from our database logs.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@llamamakers.com