Terms of Use

1. Agreement to Terms

By accessing or using our website, Llamamakers.com, or commissioning our web services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Services & Scope

LlamaMakers provides custom website design, React frontend development, speed optimization, and managed cloud hosting services. Detailed deliverables, scopes of work, and project parameters are outlined in individual service level quotes provided upon onboarding.

3. Payment, Milestones & Subscriptions

By purchasing our services, you agree to the following billing terms:

• Custom Design Projects: Standard projects operate on a 50/50 payment split (50% upfront deposit to begin development, and the remaining 50% upon verified speed audit and project launch).
• Managed Hosting Subscriptions: Hosting plans (e.g. $19/mo or $99/mo maintenance plans) are billed on a recurring monthly cycle. You can cancel your hosting subscription at any time, but no refunds will be issued for partial billing cycles.
• Late Payments: We reserve the right to suspend managed hosting nodes or website support if accounts are past due by more than 14 days.

4. Refund & Dispute Resolution Timelines

To ensure fairness and legal clarity, the following dispute and refund timelines govern all commercial agreements:

• Upfront Deposits: The initial 50% upfront deposit is fully refundable if you cancel your request before any coding work or brand layout drafting begins. Once custom development is initiated, the deposit becomes non-refundable to cover labor overhead.
• Dispute Timeline: Any invoice discrepancies or billing queries must be raised in writing at info@llamamakers.com within **30 days** of the transaction date. Any disputes raised after 30 days will be considered waived.
• Post-Launch Warranty & Support: We provide a **30-day post-launch support period** at no additional cost. During this window, you may report any bugs, formatting discrepancies, or coding errors, which we will address and patch immediately.

5. Intellectual Property & Code Ownership

Upon receipt of final payment, LlamaMakers grants and transfers **100% intellectual property ownership of the custom-built frontend website codebase to the client**. All custom designs, code, assets, and assets built during the development process belong to you.

Unless otherwise agreed in writing, LlamaMakers retains the right to display the launched project name, screenshots, and visual designs in our public portfolio and promotional marketing items.

6. Client Content & Compliance

You are responsible for the content, text, logo graphics, and trademarks you request us to incorporate into your website. You represent and warrant that you own or have obtained all necessary licenses for such materials and that your website does not violate any local laws or industry regulations (including privacy policies, accessibility guidelines, or copywriting laws).

7. SMS Messaging Program Terms

By opting into our SMS communications via website intake forms, you consent to receive text messages regarding your project status, updates, and scheduling.

• Keywords: You can reply STOP at any time to opt-out. Reply HELP for customer support, or contact us directly at info@llamamakers.com.
• Rates & Frequency: Message and data rates may apply. SMS frequency varies depending on project activities and updates.
• Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

8. Disclaimer of Warranties

Our website materials and custom designs are provided "as is." LlamaMakers makes no warranties, expressed or implied, and hereby disclaims all other warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

9. Limitation of Liability

In no event shall LlamaMakers or our hosting suppliers be liable for any damages (including, without limitation, damages for loss of data, loss of business profits, or business interruption) arising out of the use or inability to use the materials on our website or hosted servers, even if an authorized representative has been notified of the possibility of such damages.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Texas, and you irrevocably submit to the exclusive jurisdiction of the courts located in that state.

11. Contact Us

If you have any questions or concerns regarding these Terms of Use, please contact us at:

Email: info@llamamakers.com